Return and Refund Policy

Return & Refund Policy

At Avelunori, we want customers to feel confident and informed when shopping with us. We are committed to managing returns, product-related concerns, exchanges, and refunds in a transparent, fair, and efficient manner.

This policy explains the conditions and procedures that apply when you need to return a product, report an issue, request an exchange, or receive a refund.

1. Return Eligibility

Avelunori provides a 30-day return window. You may submit a return request within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

  • Be in the same condition in which you received it

  • Be unused and unworn

  • Include all original tags, when applicable

  • Be returned in its original packaging

  • Include a receipt, order confirmation, or other acceptable proof of purchase

Items that do not satisfy these requirements may not qualify for return.

2. How to Request a Return

Before returning any item, please contact our customer support team at:

support@Avelunori.com

Please include your order number, the product you would like to return, and the reason for your return request.

If your return is approved, Avelunori will provide:

  • A return shipping label

  • The authorized return destination

  • Instructions for preparing and sending your return package

Items sent back without prior authorization or without following the return instructions provided may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order shortly after it has been delivered.

Contact Avelunori as soon as possible if:

  • Your item arrives damaged

  • The product is defective

  • You receive an incorrect product

  • The contents of your package differ from the items you ordered

Our customer support team will review the information you provide and determine the most appropriate solution.

To assist with the review process, we may ask you to provide photos of the product, packaging, shipping label, or any visible damage.

4. Items Not Eligible for Return

Certain products cannot be returned because of their characteristics, hygiene or safety requirements, or the conditions under which they were sold.

Non-returnable products may include:

  • Perishable goods, including pet food and treats

  • Customized, personalized, or made-to-order products

  • Personal care, grooming, hygiene, or sanitary items

  • Hazardous materials

  • Flammable liquids

  • Flammable or pressurized gases

  • Gift cards

  • Clearance or discounted merchandise

  • Original shipping fees paid at checkout

If you are unsure whether a particular product can be returned, please contact us before completing your purchase.

5. Exchanges

For most exchanges, the most efficient option is to return the original item and place a separate order for the replacement product.

Once your return request has been approved and the returned item has been accepted, you may submit a new order for the preferred product, size, style, or variation.

We cannot guarantee that a particular item or variation will remain available while your return is being processed.

6. European Union Cancellation Rights

Customers receiving orders within the European Union may have the right to cancel or return an eligible purchase within 14 days after receiving the order.

During this legally required cooling-off period, qualifying products may generally be returned without the customer having to provide a specific reason.

The returned item must:

  • Be unused

  • Remain in its original condition

  • Be returned in its original packaging

  • Include valid proof of purchase

These rights are provided in addition to any other protections available under applicable consumer protection laws.

7. Refund Processing

After we receive your returned package, Avelunori will inspect the item and notify you whether your refund has been approved or declined.

If approved, the refund will be issued to the original payment method used when placing the order.

Please allow up to 10 business days for Avelunori to process an approved refund.

Your bank, credit card provider, or payment processor may require additional time before the refunded amount appears in your account. Processing delays caused by financial institutions are outside Avelunori’s control.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at:

support@Avelunori.com

8. Return Address

Please do not send any product directly to the address below unless Avelunori has approved your return in advance and provided the appropriate return shipping instructions or label.

Returns sent without authorization may be refused, delayed, or returned to the sender.

Legal Entity:
Medseed Trading HongKong Limited

Return Address:
ROOM S068, 2/F, THE CAPITAL, 61-65 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KOWLOON, HONG KONG

Customer Support Email:
support@Avelunori.com