Shipping Policy

Avelunori is dedicated to providing customers with a reliable, efficient, and transparent shipping experience. Every order is carefully prepared and dispatched to help ensure that your products reach the delivery address in good condition and within the expected delivery period.

This Shipping Policy outlines our order-processing times, shipping fees, estimated delivery periods, tracking process, customs responsibilities, and the procedures to follow if a shipment arrives damaged, goes missing, or is marked as delivered but cannot be found.

1. Order Preparation and Processing

Orders are generally reviewed, prepared, and processed within 2 business days after the order confirmation has been issued.

Business days exclude Saturdays, Sundays, and public holidays.

After your parcel has been transferred to the shipping carrier, Avelunori will send a shipping confirmation to the email address linked to your order. This email will contain the available tracking information so you can monitor the progress of your shipment.

2. Delivery Charges and Free Shipping

Shipping charges are determined based on the total value of the order.

Standard Delivery Fee

Orders that do not meet the free-shipping requirement will be charged a fixed standard shipping fee of $5.99. The applicable shipping charge will be shown at checkout before the payment is completed.

Complimentary Standard Shipping

Avelunori offers free standard shipping on orders with a total value greater than $45.98.

Any discounts, promotional offers, or price adjustments applied to the order may affect whether the final order value qualifies for free shipping.

3. Expected Delivery Timeframes

To help maintain product availability and efficient fulfillment, orders may be shipped from one of our regional distribution facilities.

Estimated delivery periods are as follows:

• United States: 7–12 business days

• Canada, United Kingdom, and Europe: 7–15 business days

• Australia, New Zealand, and Asia: 8–15 business days

These delivery periods are estimates and should not be considered guaranteed arrival dates.

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond Avelunori’s direct control. These may include customs inspections, border processing, carrier disruptions, severe weather conditions, public holidays, transportation delays, or local delivery arrangements.

4. Shipment Tracking

Once an order has been shipped, the tracking number will be sent to the customer’s registered email address.

Customers may monitor the delivery status through our Track Your Order page or by entering the tracking number directly on the applicable carrier’s website.

Tracking information may not appear immediately after shipment. Please allow up to 48 hours for the carrier’s system to display updated scanning or movement information.

5. Import Charges, Customs Duties, and Taxes

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or relevant local authorities.

Avelunori is not responsible for paying these additional costs.

Any fees assessed during customs clearance, transportation, or after the shipment arrives in the destination country are the responsibility of the customer.

Customers are advised to check the import rules and requirements of their country or region before placing an order.

6. Damaged, Missing, or Stolen Shipments

Customer satisfaction and product protection are important to Avelunori. Please inspect your parcel and the items inside as soon as the order is delivered.

Products Damaged During Transit

If an item arrives damaged, please contact our customer support team at support@Avelunori.com within 72 hours of delivery.

Your message should include:

• The order number

• A clear photograph showing the damaged product

• Photographs of the exterior and interior packaging

• A short description of the damage

After reviewing the information and supporting evidence, Avelunori will arrange a free replacement for any item confirmed to have been damaged during transportation. When appropriate, a full refund may be provided instead.

Claims submitted without supporting photographs or after the 72-hour reporting period may be more difficult to review and verify.

Packages Reported as Delivered

Avelunori is not responsible for parcels that are lost, misplaced, or stolen after the shipping carrier’s tracking information shows the package as “Delivered.”

If the tracking status confirms delivery but the package cannot be found, customers should first:

• Check the surrounding delivery area, including entrances, porches, garages, mailrooms, and other secure locations.

• Ask household members, building staff, or nearby neighbors whether they received or accepted the parcel.

• Contact the relevant delivery carrier, such as USPS, UPS, FedEx, or another assigned carrier, and request an investigation or submit a claim.

Avelunori will provide available tracking records and reasonable shipping information to assist the customer with the carrier investigation.

However, refunds or replacement orders cannot be guaranteed when the carrier confirms successful delivery to the shipping address entered during checkout.

Customers are responsible for making sure that all shipping and delivery information is complete and accurate before submitting an order.

7. Contact and Company Details

Questions regarding shipping, tracking, damaged products, or this Shipping Policy may be directed to the contact details below.

Brand Name:
Avelunori

Legal Entity:
Medseed Trading HongKong Limited

Customer Support Email:
support@Avelunori.com

Business Address:
ROOM S068, 2/F, THE CAPITAL, 61-65 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KOWLOON, HONG KONG