Shipping Policy

Shipping Policy

Livoreza is committed to providing customers with a dependable, efficient, and transparent delivery service. Each purchase is prepared and dispatched with care so that your products arrive at the delivery address in suitable condition and within the expected timeframe.

This Shipping Policy explains our order-processing schedule, shipping charges, estimated transit times, tracking procedures, customs responsibilities, and the steps to follow if a shipment is damaged, missing, or reported as delivered but cannot be located.

1. Order Preparation and Processing

Orders are normally reviewed, prepared, and processed within 2 business days after the order confirmation has been issued.

Business days do not include Saturdays, Sundays, or public holidays.

Once your package has been handed over for shipment, Livoreza will send a dispatch confirmation to the email address associated with your order. This message will include the available tracking details so you can follow the shipment’s progress.

2. Delivery Charges and Free Shipping

Shipping costs are calculated according to the total value of the order.

Standard Delivery Fee

Orders below the qualifying free-shipping amount will be charged a fixed standard shipping fee of $5.99. The applicable delivery charge will be displayed during checkout before payment is completed.

Complimentary Standard Shipping

Livoreza provides free standard shipping on orders with a total value greater than $45.98.

Any available discounts, promotions, or adjustments may affect whether an order reaches the free-shipping threshold.

3. Expected Delivery Timeframes

To support product availability and efficient fulfillment, orders may be dispatched from one of our regional distribution facilities.

Estimated delivery periods are as follows:

  • United States: 7–12 business days

  • Canada, United Kingdom, and Europe: 7–15 business days

  • Australia, New Zealand, and Asia: 8–15 business days

These timeframes are estimates rather than guaranteed delivery dates.

Although we make reasonable efforts to ensure timely arrival, delays may occur due to circumstances outside Livoreza’s direct control. Such circumstances may include customs inspections, border processing, carrier disruptions, severe weather, public holidays, transportation delays, or local delivery schedules.

4. Shipment Tracking

After an order has been dispatched, the tracking number will be sent to the customer’s registered email address.

Customers may check shipment progress through our Track Your Order page or by entering the tracking number on the relevant carrier’s website.

Tracking records may not become active immediately after dispatch. Please allow up to 48 hours for the carrier’s system to display updated movement or scanning information.

5. Import Charges, Customs Duties, and Taxes

International shipments may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges required by the destination country or local authorities.

Livoreza is not responsible for paying these additional fees.

Any charges assessed during customs clearance, transportation, or after the shipment reaches its destination are the customer’s responsibility.

Customers are encouraged to review the import requirements of their country or region before completing a purchase.

6. Damaged, Missing, or Stolen Shipments

Customer satisfaction and product safety are important to Livoreza. Please inspect your package and its contents as soon as the order is delivered.

Products Damaged During Transit

When an item arrives damaged, contact our customer service team at support@Livoreza.com within 72 hours of delivery.

Your message should include:

  • The order number

  • A clear photograph of the damaged item

  • Photographs of the exterior and interior packaging

  • A brief description of the damage

After reviewing the submitted evidence, Livoreza will arrange a free replacement for an item confirmed to have been damaged during transportation. Where appropriate, a full refund may be issued instead.

Claims submitted without supporting photographs or after the 72-hour reporting period may be more difficult to verify.

Packages Reported as Delivered

Livoreza is not responsible for packages that are lost, misplaced, or stolen after the carrier’s tracking record shows the shipment as “Delivered.”

When tracking indicates delivery but the package cannot be located, customers should first:

  • Check around the delivery location, including entrances, porches, garages, mail areas, and other secure locations.

  • Ask household members, building staff, or nearby neighbors whether they accepted the shipment.

  • Contact the relevant delivery company, including USPS, UPS, FedEx, or another assigned carrier, and request an investigation or submit a claim.

Livoreza will provide available tracking records and reasonable shipment information to support the customer’s carrier enquiry.

However, refunds or replacement orders cannot be guaranteed when the carrier confirms that the package was successfully delivered to the shipping address entered during checkout.

Customers are responsible for ensuring that all delivery details are complete and accurate before placing an order.

7. Contact and Company Details

Questions concerning delivery, tracking, damaged goods, or this Shipping Policy may be directed to the contact information below.

Brand Name:
Livoreza

Legal Entity:
EcoKraft HongKong Limited

Customer Support Email:
support@Livoreza.com

Business Address:
UNIT 2, LG 1, MIRROR TOWER, 61 MODY ROAD
TSIM SHA TSUI, HONG KONG