Shipping Protection & Tipping Policy

At Avelunori, we aim to make every part of your shopping experience transparent, flexible, and easy to understand. During checkout, customers may choose to include certain optional services with their order based entirely on their own preferences.

1. Optional Checkout Services

Both Shipping Protection and Tipping are entirely optional. Neither option is required to complete a purchase, and these charges will only be added when you actively select them during checkout.

• Shipping Protection: Optional coverage intended to offer additional assistance if an eligible package is lost, damaged, or stolen while being transported.

• Tipping: A voluntary contribution that gives customers the opportunity to show appreciation for our fulfillment and customer support teams.

Customers are never required to select or purchase either of these optional services.

2. Shipping Protection Coverage

Customers who add Shipping Protection to their order may receive coverage for certain eligible shipping-related incidents that occur while the package is in transit.

For further details regarding qualifying situations, coverage limits, exclusions, and other applicable conditions, please review our complete Shipping Protection policy here:

https://Avelunori.com/products/123123shipping-protection

3. Refunds for Optional Services

If you purchase Shipping Protection or include a Tip during checkout and later decide that you no longer wish to keep the optional service, you may request a full refund of the applicable charge.

Refund requests for these optional fees may still be submitted even after your order has already been shipped.

If Shipping Protection or a Tip was added unintentionally during checkout, you may also contact us to request a full refund of the relevant optional amount. You are not required to provide a specific reason for the request.

4. Contacting Customer Support

If you would like to request a refund for Shipping Protection or a Tip, or if you have questions regarding either optional service, please contact us through the information provided on our Contact Us page.

Email: support@Avelunori.com

Our customer support team will review your request and assist you in finding a clear, simple, and convenient resolution.