Loss, Theft & DamageProtection

Loss, Theft & Damage Protection Terms & Conditions

What is Loss, Theft & Damage Protection?
Our goal is to help ensure your order reaches you safely and without unnecessary complications. Loss, Theft & Damage Protection is an optional premium service that gives you priority assistance and faster resolution when unexpected shipping issues occur. For a small flat fee, your order is protected against carrier-related damage, lost shipments, and theft that takes place while the package is in transit.

1. Coverage Period
Protection starts as soon as your package leaves our fulfillment center and remains active until the shipment is successfully delivered to the address entered during checkout.

2. Covered Events
This protection applies to the following situations when they occur strictly during transit:

• Loss: The shipping carrier officially confirms that the package has been lost, or the tracking information has shown no update for more than 15 consecutive business days.

• Damage: Your items arrive physically damaged, broken, or unusable as a result of mishandling by the carrier.

• Theft (In-Transit): The package is intercepted or stolen before it reaches the final delivery address.

3. Exclusions (What is NOT Covered)
To maintain fair and affordable coverage, this protection does not apply to the following circumstances:

• Shipping addresses that are incorrect or incomplete because of information provided by the customer during checkout.

• Packages that the carrier has marked as "Delivered" but that are later reported missing, including porch theft or packages left unattended after delivery.

• Delivery delays resulting from customs inspections, import-clearance issues, or weather-related events.

4. Fast-Track Claims Process
Submitting a claim is simple. Please contact our support team within 7 days of your scheduled delivery date.

• Required Evidence: Provide your order number along with clear photos showing the damaged packaging and/or damaged contents.

• For Theft/Loss: We may ask for a formal investigation or inquiry reference number, or confirmation from the shipping carrier.

5. Resolution: Refund or Replacement
After your claim has been reviewed and approved, we will prioritize the resolution and, at our discretion, provide one of the following:

• Replacement: A brand-new replacement item will be sent to you at no additional cost, with expedited handling.

• Refund: You will receive a full refund for the affected item's purchase price. The $4.99 protection fee is excluded from the refund.

6. Fees and Opt-Out Policy

• Fee: Loss, Theft & Damage Protection is available for a non-refundable fee of $4.99 USD per order.

• Automatic Protection: For added convenience and security, Loss, Theft & Damage Protection is automatically added to your order during checkout.

• Opt-Out: If you prefer to accept the risk of possible loss or damage yourself, you may decline the protection by unchecking the protection option before completing your purchase.

• Once your order has been dispatched, the protection service is considered active and the protection fee becomes non-refundable.

7. Limitation of Liability
Our maximum responsibility under this protection is limited to the actual purchase value of the covered items. The protection does not provide compensation for indirect, incidental, or consequential losses or damages.